Office Hours: 9am- 5pm PST, Monday- Friday
Toll-Free Phone: 1-855-554-4983
Please note that the warranty period for crampons is 2 years from the date of purchase and limited lifetime for gaiters. To receive the quickest service, warranty items should be returned to the retailer where the item was purchased, and a return or replacement will be issued according to the individual store's policy. This is applicable to online purchases also.
If you experience trouble obtaining a refund or replacement from the place of purchase and the warranty period has not expired, please contact us directly. Email us and include the name of the product, the size of the product, your shipping address, and attach an image of the defective product. Please also indicated the month and year of purchase and the store from which you bought our products. This will allow us to provide the most efficient service that we can.